The latest study on Interactive Voice Response (IVR) Market by Read Market Research provides a detailed summary and overview of the global market. The base year considered in this report is considered 2020 whereas information for 2021 is estimated and forecast from 2022 till 2027. The CAGR (Compound Annual Growth Rate) period of this report is 2021-2027. The Global Interactive Voice Response (IVR) Market is valued at USD XX Million in the year 2020 and is estimated to grow at USD XX Million by the end of year 2027.The report will shed light on very important growth aspect of Interactive Voice Response (IVR) and is a must have data for all the companies, investors, decision makers, top level executives and readers.
The segmental analysis of the report provides detailed analysis on Revenue, Growth, Forecast By Region, Type and Applications for the period 2016-2027.
The major vendors covered:
AT&T
Five9
NewVoiceMedia
8x8
Verizon Communications
IVR Lab
Genesys Telecommunication Laboratories
24/7 Customer
West Corporation
Nuance
Aspect Software Parent
Convergys
inContact
Avaya
Cisco Systems
Interactive Voice Response (IVR) Market Analysis By Type Segment:
Speech Based
Touch-tone Based
Interactive Voice Response (IVR) Market Analysis By Application Segment:
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Others
Interactive Voice Response (IVR) Market Analysis By Regions (Countries):
The Interactive Voice Response (IVR) Market has been thoroughly researched with the help of Primary and Secondary Research and has been validated by conduction interviews with industry experts across all the regions. As it is global study, we have included all the major regions.
Bottom Up approach has been used to derive and define the market size and shares of regions. Regions such as U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc. has been taken into consideration while deriving the market size and shares of regions.
Key Details of Regions and Countries of Interactive Voice Response (IVR) Report:
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
Key data provided:
Market Size of Regions
Market Share of Regions
Compound Annual Growth Rate (CAGR)
Historic Data From 2016-2020
Forecast Data From 2021-2027
Competitive Landscape of Interactive Voice Response (IVR) Market:
Interactive Voice Response (IVR) market competitive landscape analysis sheds light on the current market structure by players. The report will help the readers to understand some most important questions of the global market.
Key Questions Answered in Competitive Landscape-
Detailed information about Key Top Competitors in the Global Interactive Voice Response (IVR) Market
What is the expected Market size and growth rate of the Interactive Voice Response (IVR) market for the forecast period
Where is the largest and fastest growing market for Interactive Voice Response (IVR) market
How does the market relate to the overall economy, demography and other similar markets
What forces will shape the market going forward
Can I include additional segmentation / market segmentation
Interactive Voice Response (IVR) market global report answers all these questions and many more.
The study objectives are:
To analyze and research the Interactive Voice Response (IVR) Market status and future forecast.
To present the key Interactive Voice Response (IVR) Market analysis of companies and present revenue, market share, and recent development for key players.
To split the breakdown data by regions, type, companies and applications
To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends, drivers, influence factors in global and regions
To analyze competitive developments such as expansions, agreements and acquisitions in the market
Frequently Asked Questions - FAQ:
How big is the opportunity for the Interactive Voice Response (IVR) market
Which are the recent industry development that can be implemented to generate additional revenue streams
Who are the major players operating in the Interactive Voice Response (IVR) market Which companies are the front runners
What are the major end-use industries of Interactive Voice Response (IVR) market
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Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Interactive Voice Response (IVR) Market Size Growth Rate by Type (2016-2027)
1.4.2 Speech Based
1.4.3 Touch-tone Based
1.5 Market by Application
1.5.1 Global Interactive Voice Response (IVR) Market Share by Application (2016-2027)
1.5.2 BFSI
1.5.3 Travel and Hospitality
1.5.4 Pharma and Healthcare
1.5.5 Telecommunications
1.5.6 Government and Public Sector
1.5.7 Transportation and Logistics
1.5.8 ITES
1.5.9 Media, Retail, and E-commerce
1.5.10 Education
1.5.11 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Interactive Voice Response (IVR) Market Size
2.2 Interactive Voice Response (IVR) Growth Trends by Regions
2.2.1 Interactive Voice Response (IVR) Market Size by Regions (2016-2027)
2.2.2 Interactive Voice Response (IVR) Market Share by Regions (2016-2020)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Interactive Voice Response (IVR) Market Size by Manufacturers
3.1.1 Global Interactive Voice Response (IVR) Revenue by Manufacturers (2016-2020)
3.1.2 Global Interactive Voice Response (IVR) Revenue Market Share by Manufacturers (2016-2020)
3.1.3 Global Interactive Voice Response (IVR) Market Concentration Ratio (CR5 and HHI)
3.2 Interactive Voice Response (IVR) Key Players Head office and Area Served
3.3 Key Players Interactive Voice Response (IVR) Product/Solution/Service
3.4 Date of Enter into Interactive Voice Response (IVR) Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Interactive Voice Response (IVR) Market Size by Type (2016-2020)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2016-2020)
5 United States
5.1 United States Interactive Voice Response (IVR) Market Size (2016-2020)
5.2 Interactive Voice Response (IVR) Key Players in United States
5.3 United States Interactive Voice Response (IVR) Market Size by Type
5.4 United States Interactive Voice Response (IVR) Market Size by Application
6 Europe
6.1 Europe Interactive Voice Response (IVR) Market Size (2016-2020)
6.2 Interactive Voice Response (IVR) Key Players in Europe
6.3 Europe Interactive Voice Response (IVR) Market Size by Type
6.4 Europe Interactive Voice Response (IVR) Market Size by Application
7 China
7.1 China Interactive Voice Response (IVR) Market Size (2016-2020)
7.2 Interactive Voice Response (IVR) Key Players in China
7.3 China Interactive Voice Response (IVR) Market Size by Type
7.4 China Interactive Voice Response (IVR) Market Size by Application
8 Japan
8.1 Japan Interactive Voice Response (IVR) Market Size (2016-2020)
8.2 Interactive Voice Response (IVR) Key Players in Japan
8.3 Japan Interactive Voice Response (IVR) Market Size by Type
8.4 Japan Interactive Voice Response (IVR) Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2016-2020)
9.2 Interactive Voice Response (IVR) Key Players in Southeast Asia
9.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Type
9.4 Southeast Asia Interactive Voice Response (IVR) Market Size by Application
10 India
10.1 India Interactive Voice Response (IVR) Market Size (2016-2020)
10.2 Interactive Voice Response (IVR) Key Players in India
10.3 India Interactive Voice Response (IVR) Market Size by Type
10.4 India Interactive Voice Response (IVR) Market Size by Application
11 Central & South America
11.1 Central & South America Interactive Voice Response (IVR) Market Size (2016-2020)
11.2 Interactive Voice Response (IVR) Key Players in Central & South America
11.3 Central & South America Interactive Voice Response (IVR) Market Size by Type
11.4 Central & South America Interactive Voice Response (IVR) Market Size by Application
12 International Players Profiles
12.1 inContact
12.1.1 inContact Company Details
12.1.2 Company Description and Business Overview
12.1.3 Interactive Voice Response (IVR) Introduction
12.1.4 inContact Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.1.5 inContact Recent Development
12.2 Nuance
12.2.1 Nuance Company Details
12.2.2 Company Description and Business Overview
12.2.3 Interactive Voice Response (IVR) Introduction
12.2.4 Nuance Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.2.5 Nuance Recent Development
12.3 Genesys Telecommunication Laboratories
12.3.1 Genesys Telecommunication Laboratories Company Details
12.3.2 Company Description and Business Overview
12.3.3 Interactive Voice Response (IVR) Introduction
12.3.4 Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.3.5 Genesys Telecommunication Laboratories Recent Development
12.4 8x8
12.4.1 8x8 Company Details
12.4.2 Company Description and Business Overview
12.4.3 Interactive Voice Response (IVR) Introduction
12.4.4 8x8 Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.4.5 8x8 Recent Development
12.5 AT&T
12.5.1 AT&T Company Details
12.5.2 Company Description and Business Overview
12.5.3 Interactive Voice Response (IVR) Introduction
12.5.4 AT&T Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.5.5 AT&T Recent Development
12.6 Avaya
12.6.1 Avaya Company Details
12.6.2 Company Description and Business Overview
12.6.3 Interactive Voice Response (IVR) Introduction
12.6.4 Avaya Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.6.5 Avaya Recent Development
12.7 Aspect Software Parent
12.7.1 Aspect Software Parent Company Details
12.7.2 Company Description and Business Overview
12.7.3 Interactive Voice Response (IVR) Introduction
12.7.4 Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.7.5 Aspect Software Parent Recent Development
12.8 24/7 Customer
12.8.1 24/7 Customer Company Details
12.8.2 Company Description and Business Overview
12.8.3 Interactive Voice Response (IVR) Introduction
12.8.4 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.8.5 24/7 Customer Recent Development
12.9 Verizon Communications
12.9.1 Verizon Communications Company Details
12.9.2 Company Description and Business Overview
12.9.3 Interactive Voice Response (IVR) Introduction
12.9.4 Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.9.5 Verizon Communications Recent Development
12.10 Five9
12.10.1 Five9 Company Details
12.10.2 Company Description and Business Overview
12.10.3 Interactive Voice Response (IVR) Introduction
12.10.4 Five9 Revenue in Interactive Voice Response (IVR) Business (2016-2020)
12.10.5 Five9 Recent Development
12.11 Cisco Systems
12.12 Convergys
12.13 West Corporation
12.14 IVR Lab
12.15 NewVoiceMedia
13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2027)
13.10 Market Size Forecast by Application (2021-2027)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
List of Tables and Figures
List of Tables and Figures
Table Interactive Voice Response (IVR) Key Market Segments
Table Key Players Interactive Voice Response (IVR) Covered
Table Global Interactive Voice Response (IVR) Market Size Growth Rate by Type 2016-2027 (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size Market Share by Type 2016-2027
Figure Speech Based Figures
Table Key Players of Speech Based
Figure Touch-tone Based Figures
Table Key Players of Touch-tone Based
Table Global Interactive Voice Response (IVR) Market Size Growth by Application 2016-2027 (Million US$)
Figure BFSI Case Studies
Figure Travel and Hospitality Case Studies
Figure Pharma and Healthcare Case Studies
Figure Telecommunications Case Studies
Figure Government and Public Sector Case Studies
Figure Transportation and Logistics Case Studies
Figure ITES Case Studies
Figure Media, Retail, and E-commerce Case Studies
Figure Education Case Studies
Figure Others Case Studies
Figure Interactive Voice Response (IVR) Report Years Considered
Table Global Interactive Voice Response (IVR) Market Size 2016-2027 (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size and Growth Rate 2016-2027 (Million US$)
Table Global Interactive Voice Response (IVR) Market Size by Regions 2016-2027 (Million US$)
Table Global Interactive Voice Response (IVR) Market Size by Regions 2016-2020 (Million US$)
Table Global Interactive Voice Response (IVR) Market Share by Regions 2016-2020
Figure Global Interactive Voice Response (IVR) Market Share by Regions 2016-2020
Figure Global Interactive Voice Response (IVR) Market Share by Regions 2020
Table Market Top Trends
Table Global Interactive Voice Response (IVR) Revenue by Manufacturers (2016-2020) (Million US$)
Table Global Interactive Voice Response (IVR) Market Share by Manufacturers (2016-2020)
Figure Global Interactive Voice Response (IVR) Market Share by Manufacturers in 2020
Table Global Interactive Voice Response (IVR) Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Interactive Voice Response (IVR) Product/Solution/Service
Table Date of Enter into Interactive Voice Response (IVR) Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Interactive Voice Response (IVR) Market Size by Type (2016-2020) (Million US$)
Table Global Interactive Voice Response (IVR) Market Size Share by Type (2016-2020)
Figure Global Interactive Voice Response (IVR) Market Size Market Share by Type (2016-2020)
Table Global Interactive Voice Response (IVR) Market Size by Application (2016-2020) (Million US$)
Table Global Interactive Voice Response (IVR) Market Size Share by Application (2016-2020)
Figure Global Interactive Voice Response (IVR) Market Size Market Share by Application (2016-2020)
Figure Global Interactive Voice Response (IVR) Revenue Market Share by Application in 2020
Figure United States Interactive Voice Response (IVR) Market Size 2016-2020 (Million US$)
Table United States Key Players Interactive Voice Response (IVR) Revenue (2019-2020) (Million US$)
Table United States Key Players Interactive Voice Response (IVR) Market Share (2019-2020)
Table United States Interactive Voice Response (IVR) Market Size by Type (2016-2020) (Million US$)
Table United States Interactive Voice Response (IVR) Market Share by Type (2016-2020)
Table United States Interactive Voice Response (IVR) Market Size by Application (2016-2020) (Million US$)
Table United States Interactive Voice Response (IVR) Market Share by Application (2016-2020)
Figure Europe Interactive Voice Response (IVR) Market Size 2016-2020 (Million US$)
Table Europe Key Players Interactive Voice Response (IVR) Revenue (2019-2020) (Million US$)
Table Europe Key Players Interactive Voice Response (IVR) Market Share (2019-2020)
Table Europe Interactive Voice Response (IVR) Market Size by Type (2016-2020) (Million US$)
Table Europe Interactive Voice Response (IVR) Market Share by Type (2016-2020)
Table Europe Interactive Voice Response (IVR) Market Size by Application (2016-2020) (Million US$)
Table Europe Interactive Voice Response (IVR) Market Share by Application (2016-2020)
Figure China Interactive Voice Response (IVR) Market Size 2016-2020 (Million US$)
Table China Key Players Interactive Voice Response (IVR) Revenue (2019-2020) (Million US$)
Table China Key Players Interactive Voice Response (IVR) Market Share (2019-2020)
Table China Interactive Voice Response (IVR) Market Size by Type (2016-2020) (Million US$)
Table China Interactive Voice Response (IVR) Market Share by Type (2016-2020)
Table China Interactive Voice Response (IVR) Market Size by Application (2016-2020) (Million US$)
Table China Interactive Voice Response (IVR) Market Share by Application (2016-2020)
Figure Japan Interactive Voice Response (IVR) Market Size 2016-2020 (Million US$)
Table Japan Key Players Interactive Voice Response (IVR) Revenue (2019-2020) (Million US$)
Table Japan Key Players Interactive Voice Response (IVR) Market Share (2019-2020)
Table Japan Interactive Voice Response (IVR) Market Size by Type (2016-2020) (Million US$)
Table Japan Interactive Voice Response (IVR) Market Share by Type (2016-2020)
Table Japan Interactive Voice Response (IVR) Market Size by Application (2016-2020) (Million US$)
Table Japan Interactive Voice Response (IVR) Market Share by Application (2016-2020)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size 2016-2020 (Million US$)
Table Southeast Asia Key Players Interactive Voice Response (IVR) Revenue (2019-2020) (Million US$)
Table Southeast Asia Key Players Interactive Voice Response (IVR) Market Share (2019-2020)
Table Southeast Asia Interactive Voice Response (IVR) Market Size by Type (2016-2020) (Million US$)
Table Southeast Asia Interactive Voice Response (IVR) Market Share by Type (2016-2020)
Table Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2016-2020) (Million US$)
Table Southeast Asia Interactive Voice Response (IVR) Market Share by Application (2016-2020)
Figure India Interactive Voice Response (IVR) Market Size 2016-2020 (Million US$)
Table India Key Players Interactive Voice Response (IVR) Revenue (2019-2020) (Million US$)
Table India Key Players Interactive Voice Response (IVR) Market Share (2019-2020)
Table India Interactive Voice Response (IVR) Market Size by Type (2016-2020) (Million US$)
Table India Interactive Voice Response (IVR) Market Share by Type (2016-2020)
Table India Interactive Voice Response (IVR) Market Size by Application (2016-2020) (Million US$)
Table India Interactive Voice Response (IVR) Market Share by Application (2016-2020)
Figure Central & South America Interactive Voice Response (IVR) Market Size 2016-2020 (Million US$)
Table Central & South America Key Players Interactive Voice Response (IVR) Revenue (2019-2020) (Million US$)
Table Central & South America Key Players Interactive Voice Response (IVR) Market Share (2019-2020)
Table Central & South America Interactive Voice Response (IVR) Market Size by Type (2016-2020) (Million US$)
Table Central & South America Interactive Voice Response (IVR) Market Share by Type (2016-2020)
Table Central & South America Interactive Voice Response (IVR) Market Size by Application (2016-2020) (Million US$)
Table Central & South America Interactive Voice Response (IVR) Market Share by Application (2016-2020)
Table inContact Company Details
Table inContact Revenue in Interactive Voice Response (IVR) Business (2016-2020) (Million US$)
Figure inContact Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table inContact Recent Development
Table Nuance Company Details
Table Nuance Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure Nuance Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table Nuance Recent Development
Table Genesys Telecommunication Laboratories Company Details
Table Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure Genesys Telecommunication Laboratories Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table Genesys Telecommunication Laboratories Recent Development
Table 8x8 Company Details
Table 8x8 Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure 8x8 Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table 8x8 Recent Development
Table AT&T Company Details
Table AT&T Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure AT&T Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table AT&T Recent Development
Table Avaya Company Details
Table Avaya Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure Avaya Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table Avaya Recent Development
Table Aspect Software Parent Company Details
Table Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure Aspect Software Parent Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table Aspect Software Parent Recent Development
Table 24/7 Customer Company Details
Table 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure 24/7 Customer Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table 24/7 Customer Recent Development
Table Verizon Communications Company Details
Table Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure Verizon Communications Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table Verizon Communications Recent Development
Table Five9 Company Details
Table Five9 Revenue in Interactive Voice Response (IVR) Business (2016-2020)(Million US$)
Figure Five9 Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2020)
Table Five9 Recent Development
Table Cisco Systems Company Details
Table Convergys Company Details
Table West Corporation Company Details
Table IVR Lab Company Details
Table NewVoiceMedia Company Details
Table Global Interactive Voice Response (IVR) Market Size by Regions (Million US$) 2021-2027
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions (2021-2027)
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2027
Figure United States Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure Europe Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure China Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure Japan Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure India Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure Central & South America Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Table Global Interactive Voice Response (IVR) Market Size by Product (2021-2027) (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size by Product (2021-2027)
Figure Global Interactive Voice Response (IVR) Market Size by Product in 2027
Table Global Interactive Voice Response (IVR) Market Size by Application (2021-2027) (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size by Application (2021-2027)
Figure Global Interactive Voice Response (IVR) Market Size by Application in 2027
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources